We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, and we are always working on introducing newer payment options to give more flexibility to our customers so they can get that perfect gift for their furry friend.

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

How to track:

1. Find your Tracking Number in your email inbox.
2. Enter your details using the link below: or visit [https://www.auraanimalia.com/apps/track123?nums=TK123] to see the real-time status of your delivery.

Important Tracking Tips:

• Status Updates: Please allow 2–3 business days after fulfillment for the first tracking event to appear.
• The "In-Between" Phase: If your item is coming from our international warehouse, there may be a gap of a few days where the tracking doesn't update while the package is in transit between countries. Don't worry—your items are still moving!
• Multiple Packages: If you ordered multiple items, they may arrive in separate boxes on different days to ensure you get each item as fast as possible.

USA Warehouses: 3–7 business days.

International Warehouses: 8–15 business days.

You can see the estimated delivery window for your specific items during the checkout process.

You can also get live updates for the tracking page on our site; please use the link below:
https://www.auraanimalia.com/apps/track123?nums=TK123

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product.

Please note that certain items, such as personalised or custom-made products, may have specific return guidelines.

If you need any clarification on returns for a specific product, feel free to email us at returns@auraanimalia.com

Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details on eligibility and delivery timeframes.

Because we source unique items from both domestic and international warehouses, shipping costs are calculated at checkout.

Rates vary based on the item’s weight, its origin (USA or China), and your destination. This ensures you pay the most accurate and fair rate for each specific order.

Most of our customers do not experience customs fees; however, depending on your country’s regulations, international orders may be subject to import duties.

These are the responsibility of the customer. But we are sure your furry friend, will be grateful for taking care of that.

As sad as that would make us, we care about our customers. That is why we process orders very quickly (usually within 24 hours). If you need to cancel, please email us at [support@auraanimalia.com] immediately.

Once an order has been sent to our fulfillment centres, we are unable to cancel it.